Terms of Service

Last updated: [set at publication]

These Terms of Service ("Terms") govern your use of the website at reelax-media.com ("the Site"). Please read them carefully before you use the Site. By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

1. Who we are

The Site is operated by Reelax Media. Reelax Media operates through two entities:

• Reelax Media LLC, registered in the United States
• Reelax Media Ltd, registered in the United Kingdom

In these Terms, "Reelax Media," "we," "us," and "our" refer to these entities together. Our business address is [Alliance Virtual Offices address, Westpark Drive], Houston, Texas, United States. You can reach us at info@reelax-media.com.

2. Definitions

• "Site" means the website at reelax-media.com and all of its pages, content, and features.
• "Content" means all text, graphics, images, video, audio, logos, design, and other material on the Site.
• "Services" means the video editing and production services we provide to clients under a separate signed agreement.
• "You" means any person who visits or uses the Site.

3. What these Terms cover

These Terms govern your use of the Site only. They do not govern the Services. Our Services are provided under a separate written agreement signed by you and us ("Service Agreement"). If anything in these Terms appears to conflict with your signed Service Agreement, the Service Agreement controls for the Services. Nothing on the Site forms part of the Service Agreement unless the Service Agreement says so.

4. Who can use the Site

The Site is meant for business use and for people who are at least 18 years old. By using the Site, you confirm you are at least 18 and that you have the authority to agree to these Terms, on your own behalf or for the business you represent.

5. Changes to these Terms

We may update these Terms from time to time. The current version will always be posted on this page with its update date at the top. Continued use of the Site after a change means you accept the updated Terms. Check this page from time to time so you know the current Terms.

6. Using the Site

You may use the Site to learn about our Services, view our work, and contact us. You agree that you will not:

• use the Site for any unlawful, harmful, or fraudulent purpose
• copy, scrape, harvest, or republish our Content without our written permission
• attempt to gain unauthorized access to the Site, its servers, or any connected systems
• introduce viruses, malware, or any harmful code
• interfere with or disrupt the normal operation of the Site
• use automated tools to access the Site in a way that overloads it
• misrepresent your identity or your affiliation with any person or business
• use the Site or its Content to build or train a competing product or service without our permission

We may suspend or block access to the Site for anyone who breaks these rules.

7. Enquiries, bookings, and submissions

You can contact us through our contact form or book a call through our scheduling link. Please keep in mind:

• Sending an enquiry or booking a call does not create a Service contract.
• A Service relationship begins only when both sides sign a Service Agreement.
• You are responsible for making sure the information you give us is accurate.
• When you send us information through the Site, you give us permission to use it to respond to you, prepare for our call, and follow up. How we handle that data is set out in our Privacy Policy.

8. Our intellectual property

All Content on the Site belongs to Reelax Media or to the clients and partners who own the underlying work, and is protected by copyright and other laws. We give you a limited, personal, non transferable permission to view the Site for the purpose of learning about our Services. We keep all rights that we do not expressly give you here. You may not copy, reproduce, distribute, modify, or create derivative works from our Content without our written permission.

9. Our portfolio and client work

Client work shown in our portfolio and case studies is displayed with permission and remains the property of the respective owners. Nothing on the Site gives you any right to use that client work.

10. Your submissions

If you send us any material, ideas, or feedback through the Site, you confirm you have the right to send it, and you give us a permission to use it to respond to you and to run our business. Do not send us anything confidential through the Site that you do not want us to use for these purposes. Sensitive materials for a project should be shared through the secure tools we set up with clients, not through the Site.

11. Third party links and tools

The Site may link to or embed third party websites and tools, such as our scheduling platform and our social media pages. We do not control these and are not responsible for their content, their availability, or how they handle your data. Their own terms and policies apply. A link is not an endorsement.

12. Testimonials, results, and no guarantee

Any examples of past work, case studies, testimonials, or results on the Site show what has been possible for specific clients. They are not a promise of any particular result for you. Outcomes depend on many factors specific to each client, including their content, their audience, and their market. We do not guarantee any specific result from our Services.

13. Information is not advice

The Content on the Site is for general information only. It is not professional, legal, financial, or business advice. Do not rely on it as a substitute for advice from a qualified professional.

14. Site availability

We try to keep the Site available and working at all times. We do not promise it will always be available, uninterrupted, or free of errors. We may change, pause, limit, or remove any part of the Site at any time without notice. We are not liable to you if the Site is unavailable at any time.

15. Disclaimer of warranties

To the extent allowed by law, the Site and its Content are provided "as is" and "as available," without warranties of any kind, whether express or implied. We do not warrant that the Site will be secure, error free, or free of viruses, or that the Content is accurate, complete, or current. This does not affect any rights you have that cannot be excluded by law.

16. Limitation of liability

To the extent allowed by law, Reelax Media, its entities, owners, and team are not liable for any loss or damage that results from your use of, or inability to use, the Site or its Content. This includes indirect, incidental, special, or consequential loss, and loss of profit, revenue, data, or goodwill. Where liability cannot be excluded, our total liability to you for anything connected to the Site is limited to the amount you have paid us, if any, for access to the Site, which is normally zero. Nothing in these Terms excludes liability that cannot be excluded by law, such as liability for death or personal injury caused by negligence, or for fraud.

17. Indemnity

You agree to cover our reasonable losses, costs, and claims that arise from your misuse of the Site, your breach of these Terms, or your breach of any law or third party right in connection with your use of the Site.

18. Privacy

Our Privacy Policy explains how we handle your data, including our use of cookies and advertising tools such as analytics and the Meta Pixel. By using the Site, you also agree to our Privacy Policy.

19. Governing law and disputes

For visitors and clients in the United Kingdom, these Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. For all others, these Terms are governed by the laws of the State of Delaware, United States, and the courts located there have jurisdiction. This mirrors the governing law approach in our Service Agreements. Before starting any formal action, please contact us at info@reelax-media.com so we can try to resolve the matter directly.

20. General terms

• Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and us about your use of the Site.
• Severability. If any part of these Terms is found to be invalid, the rest stays in force.
• No waiver. If we do not enforce a right at any time, that does not mean we give up that right.
• Assignment. You may not transfer your rights under these Terms. We may transfer ours in connection with a sale or restructuring of our business.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• No third party rights. No one other than you and us has any right to enforce these Terms.

21. Contact

For any question about these Terms, email us at info@reelax-media.com or write to us at [Alliance Virtual Offices address, Westpark Drive], Houston, Texas, United States.